ITIL concepts

ITSM

Introduction to ServiceNow

Foundation data and CMDB

Incident Management

Problem Management

Change Management

Release Management

Knowledge Management

Service Catalog

Service level Management

Reporting

Workflow

Flow designer

ITOM

Discovery

Event Management

ITBM

Project management

Test Management

Agile Development

Portfolio Management

Demand Management

Resource Management

Program Management

Idea Management

Asset Management

Service Portal

Development:

Business Rules

Client Scripts

UI Actions

Script Includes

UI Macros

UI pages

Integration:

Scripted Rest API

Soap API